Customer Service

You’ve got questions. Our customer services center has the answers.

To help you get started, we’ve compiled a list of the most frequently asked questions we receive, and the answers to those questions. Chances are that your question can be answered by checking the FAQs.

If you still have questions after checking the FAQ section, feel free to drop us an email by clicking here

  1. Risk Assessment: Whose Responsibility?

    Question: We believe it’s important to involve all our staff in risk assessment and we’re therefore proposing to make every worker responsible for risk assessing their area/machine, etc. Our managers have struggled with risk assessment and this could save a lot of management time. Are we OK to go down this route of passing the responsibility onto them?

    Answer: The Management of Health and Safety at Work Regulations 1999 require employers to carry out risk assessments and these must be ‘suitable and sufficient’. There are also risk assessment requirements in hazard-specific regulations, such as the Control of Substances Hazardous to Health (COSHH) Regulations 2002.

    Your instinct to involve people is sound, as it is definitely good practice for assessments to engage with those directly doing the work, who, let’s face it, often know more about the detailed, in-depth, day-to-day operations than anyone else.

    However, you cannot delegate the responsibility for risk assessment; it lies with you as the employer and, by extension, with your managers. The approach you are proposing was followed in one company I worked with, and they ended up with a huge shopping list of recommended actions that their managers then had to spend time checking and prioritising. They found there were widely varying views of what was ‘high risk’ and ‘low risk’ which, in turn, made it hard to allocate resource to the right place. And the employees resented doing work which they felt ill-equipped to carry out.

    You say your managers have struggled with risk assessment – how much more so will your staff members! So, involve them and engage with them, absolutely, but the overall risk assessment work needs to be led by management. Legally, the buck stops with you as the employer, and whoever does the assessment, I recommend you provide them with training in the key principles of risk assessment and control.

  2. Where can I find my Customer Number?

    Your Customer Number can be found on the front of the envelope you recieve your Health and Safety Adviser issue in, or on the top right-hand corner of your invoice.

    If you cannot find your Customer Number, you can email us at or use the Email Form on this page.

  3. How do I log in to the website?

    Health and Safety Adviser requires all subscribers to log in to the website using a valid password. The valid password changes each month and can be found on your most recent printed newsletter issue.

    If you have misplaced or cannot locate the latest issue, please call our customer service at 01756 693 180 or email us at   To receive the latest password you will be required to give your customer number and full name and address.

  4. I haven’t received the latest password?

    The latest password is printed on this month’s issue.  If you have not received this month’s issue then please call customer services at 01756 693 180 or email us at

  5. Can I speak to the editor about a certain question or concern that I have?

    As a subscriber to Health and Safety Adviser we offer a free Health and Safety Advisory Service by email. If you are a subscriber and would like a Health and Safety question answering then please fill out the Editorial Advisory Form.

  6. What are “cookies”?

    Cookies are most commonly used to track website activity. When you visit a particular website, the server that hosts that website sends a cookie to your browser that acts as an identification card. Upon each return visit to that site, your browser passes that cookie back to the server. In this way, the server can gather information about which web pages are used the most and which pages are gathering the most repeat hits. This helps us make our websites more user friendly.

  7. How can I update my contact information?

    You can update your contact information using the Email Form on this page, or by emailing our Customer Services team on You can also call us on 01756 693 180.

  8. When will I receive my first issue?

    The most recent published issue will be sent to you within a couple of days of your 30 day Free Trial order. The next monthly published issue will be sent to according to the publishers delivery schedule and could therefore be sent within your 30 day Free Trial. Any issues sent during your free trial are free.

  9. How do I cancel my Subscription?

    If, for any reason, you don’t wish to continue with the Health and Safety Adviser newsletter at the end of the Free Trial then please let us know within 30 days of receipt of your free issue (by phone, fax or email). This will automatically stop the subscription and you won’t owe a penny.

    If you decide to continue after the trial you will receive 17 Health and Safety Adviser newsletter issues per year. You can cancel this subscription at anytime within a cancellation period of 4 weeks prior to the end of the subscription.

  10. When will I receive an Invoice?

    Your first invoice will arrive after your 30-day free trial ends. After this, you will be billed quarterly.

  11. I am not receiving any mail what do I do?

    If you are subscribed to a newsletter and you are not receiving mailed issues, please either call us on 01756 693 180 or email us at

    Agora Business Publications LLP
    Nesfield House
    Broughton Hall Business Park
    BD23 3AN

    Phone: 01756 693 180
    Fax: 01756 693 196

    VAT No: 893 3184 95
    Registered No: OC323533

    Publisher: Victoria Burrill
    Editor-in-Chief: Paul Smith



    If you’d like to link to this website, for free, please email – IMPORTANT We do require that: 1. You ask permission first, 2. That you do not use our articles until we have confirmed that you can, and 3. That you clearly attribute any article you use to us, and paste a link back to


    © The content of this website is protected by copyright. All rights reserved. Reproductions of any kind are not permitted without the written permission of Agora Business Publications LLP.